Frequently asked questions

• Can I track the cargo online?

  Yes. Tracking is done via phone, without using GPS.

• Is there a secure deal / escrow option?

  Yes. This feature is available in the “Secure Deals” section.

• Can I see the client’s history and rating?

  Yes. The rating is displayed on the company page.

• Are shippers and companies verified?

  Yes. Verification is carried out in the “Company reliability verification” section.

• How much does a Trulo subscription cost?

  At the moment, the Trulo subscription is free.

• Is it possible to insure cargo or transport?

  Yes, you can insure in the insurance department

• Can I use the platform on a phone?

  Yes, the Trulo app is available in the App Store, Play Market

• How can I change my company logo and info?

  Available for business accounts. Go to “Profile” to make changes.

• What is profile verification?

  Document verification that increases trust and reliability on the platform.

• How do I delete my account?

  Contact support, and your account will be deactivated.